Sustainably Handcrafted in L.A.
In-stock items ship from our Los Angeles studio within 2-3 business days after approved payment. Otherwise, jewelry is handmade-to-order and ships upon completion. Please allow up to 2-weeks of production prior to shipment. Custom orders are usually a 2-6 week process or longer, depending on design.
Much care is taken to package your jewelry safely and securely. If your order arrives damaged, please contact us ASAP so we can correct what occurred during shipping.
Returns & Exchanges:
All Sales are Final.
We are confident you will love your purchase, however since majority of our jewelry is handcrafted to order, we accept exchanges or returns for store credit only. Please contact us within 7 days of receipt for instructions on the return or exchange process. Unworn items in their original packaging and condition will be accepted postmarked within 30 days of receipt for an exchange or store credit. Pieces with scuffs or marks will not be accepted.
Custom orders, pieces that have been resized, and one-of-a-kind jewelry are FINAL SALE.
Due to these terms, feel free to email us if you have any questions, if you would like us to send you additional sizing information, photos, or videos to help you decide on the perfect piece. We want to make sure you are in love with your TIN HAUS jewelry which will become a treasured part of your life's journey!